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(01/01/2012 - 12/31/2013)
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(01/01/2012 - 12/31/2013)
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(03/28/2012 - 12/31/2013)
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Test
(10/16/2012 - 10/17/2013)
Today, self-service, automation, and Cloud sourcing are impacting IT Service Management (ITSM). However, these trends can obscure the risk and costs associated with delivering IT and business services. Today's IT environment needs standardized and repeatable services for more efficiency, while tryin
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Test
(10/23/2012 - 10/24/2013)
With more choices on where IT services are sourced, comes more responsibility. In an IT environment, it does not matter who ultimately supplies the service: in house, outsourced, or via a more dynamic cloud service, IT still needs to manage events, incidents, problems, requests, changes
